Mumbai: With a view to helping customers get their business done in branches without having to wait in queues, Federal Bank introduces a facility for pre-booking their appointments. Customers who wish to avail this facility can schedule their visits themselves online and free of charges. The facility named FedSwagat has been rolled out in 50 branches now and by the end of June 2020, all the branches of the Bank will offer the facility.
The Bank has already made available many of the banking services like opening and closing deposit and loan accounts, fund transfers, getting certificates, statements, cheque books etc. online for its mobile banking and internet banking users. In addition, the Bank has commissioned doorstep ATM service in several cities. The Bank has been scrupulous in frequently sanitizing its branches and making their branches safe for its employees and customers. Introduction of FedSwagat is a unique move by a bank in helping its customers carry on their normal life, maintaining social distancing protocols that the current situation demands.
Reservation of slots can be done on https://www.federalbank.co.in/fed-swagat. Confirmation will be received as SMS instantly. The service will be available on mobile apps soon. Non-customers who wish to visit Federal Bank branches also can book their slots and experience the convenience.