Thomas Cook & SOTC offer “COVID-negative” Certification Services

By: | July 22nd, 2020

Thomas Cook (India) Ltd. and its Group Company, SOTC Travel Ltd. have partnered with ICMR accredited medical centres pan India to offer seamless, end-to-end COVID-negative certification services.


In the current pandemic, health and safety has become a paramount concern of individuals and organisations globally. A COVID-negative certification has, therefore, become a critical requirement, not just for cross border travel within India or overseas, but has also been mandated by organisations as part of their safety protocols. A clear deterrent however, has been the uncertainty around the process, also the understandable fear and stigma associated with it.

As per the Thomas Cook & SOTC, the COVID-negative certification services include:

  • Assistance on requirements/procedures for COVID testing via ICMR accredited centres
  • Information on multiple locations / options available for the test
  • Scheduling appointment for the test pan India
  • Making payment to the medical centre on behalf of the customer
  • Coordination between customer and medical centre for end-to-end process
  • Test report sent on email

Also, as per the company sources, the Customer will get the following benefits:

  • Contactless facilitation and support across India
  • Test by renowned ICMR accredited medical centres, ensuring safety and health protocols
  • Wide range of centres available pan India – conveniently located close to work/ residence
  • Appointment as per customer convenience with home service available
  • Report results received between 24 to 48 hours
  • Emergency guidance available on WhatsApp, call and email

The simple 2 step process:

  1. Contact Thomas Cook/SOTC: online via; email or call 9321582599 (9 am – 6.30 pm, Monday – Saturday)
  2. Select your preference of lab visit or home service and a date-time basis the specific certification requirement (48 – 96 hours prior departure basis country / organisation protocols)

Mr. Rajeev Kale, President & Country Head – Holidays, MICE, Visa, Thomas Cook (India) Ltd. said, “In yet another pioneering initiative to support our customers during these challenging times, we are delighted to announce our tie-up with renowned ICMR accredited medical centres to manage a smooth and seamless end-to-end process with contactless COVID-negative certification services – across India.”

He added, “Our expertise ensures that we manage all the complexities of the process seamlessly – be it the specific formats, differing time frames required by each authority and coordination between the medical centres – to deliver a delightful, hassle-free experience for all our customers.” 

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