Commuters along the Beach-Tambaram-Chengalpattu section are expressing frustration with the reduced capacity of the railway service. The higher fare structure is a major concern, particularly among those relying on this route. Furthermore, adjustments to the train timetable have been criticized as causing delays. The utilization of Metro Rail for last-mile connections is also being scrutinized. Southern Railway is currently undertaking a thorough investigation into the situation, aiming to identify the root causes of the underperformance and implement necessary improvements to maximize passenger throughput.
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