Technology – MediaCatalyst

29Oct

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News, Technology

Top 4 New Launches from Acer India

Mumbai, Oct. 29, 2020: Acer recently unveiled a range of laptops with the latest 11th Gen Intel processors aimed at consumers looking for power-packed performance in an ultra-thin stylish design. Acer is the first brand in India to launch the 11th Generation Intel Core platform laptops on the Intel Evo platform and the first to launch with Intel revolutionary discrete graphics – Intel Xe Max based laptop. The new laptops by Acer powered by 11th Gen Intel® Core™ processors bring together ultra-thin chassis, stylish metal design, industry-leading CPU performance, immersive graphics, amazing AI acceleration, and best-in-class wired and wireless connectivity to help users focus, create, and connect at new levels. It also features an instant wake, powerful graphics performance with Intel Ir...

How a CRM Platform Streamlines Ticket Management Process & Automates Remote Work

23Oct

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Column, Technology

How a CRM Platform Streamlines Ticket Management Process & Automates Remote Work

Customer support is no longer just about long telephone calls with unhappy customers. Time and technology have revolutionized how brands stay connected and serve their customers. High-quality customer support directly translates to high customer satisfaction rates, increased retention, and revenue. Recent research shows that customer-centric companies are 60% more profitable than companies that don’t focus on their customers. SaaS-based customer relationship management (CRM) solutions have been game-changers in the customer support sector. Businesses around the world are increasingly using CRM helpdesks to manage their sales and support processes remotely amid the ongoing widespread pandemic. A customer support automation platform can streamline and simplify the tic...

Indian App Ecosystem Witnessing a Stream of New Entrants

22Oct

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Column, Technology

Indian App Ecosystem Witnessing a Stream of New Entrants

The Indian app ecosystem is gathering steam, ever since about 224 Chinese apps were banned due to security reasons, by the Indian government. The call for Atmanirbhar Bharatby Prime Minister Narendra Modi also boosted the morale of the country’s entrepreneurs. Some of the finest and hardworking are venturing into creating consumer-friendly utility apps and social media platforms which are ingenuine, safe, and Indian! These apps are offering a cutting-edge user experience, new-age technology, and some are even proving to be a reliable alternative to the banned apps. The consumer is also supporting these businesses to go ‘Vocal for Local’. The beauty of this developing ecosystem is that it is made in India for the world! From Kaagaz Scanner to Mitron TV, the latest Indian ap...

Effective Use of Technology to Help SMBs Sail through COVID-19 pandemic: SMB Trends Report

13Oct

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Business, News, Technology

Effective Use of Technology to Help SMBs Sail through COVID-19 pandemic: SMB Trends Report

Mumbai, Oct. 13, 2020: Salesforce (NYSE: CRM) today released its fourth edition of Small & Medium Business Trends Report capturing insights from Small and Medium Business owners and leaders worldwide. The research was conducted by The Harris Poll in two parts, with a study in March 2020 and a follow-up study in August 2020, providing insights from Small and Medium Business (SMB) owners and leaders at the beginning and in the midst of the pandemic. The report highlighted that globally SMBs are prioritizing customer safety and shift interactions and optimistic amid new challenges. Customers are top of mind for SMBs and best poised for the future are more likely to prioritize adjustments to their services and interactions to deliver safe customer experiences. Growing SMBs seem bet...

Kapture CRM Expands Its Footprints in Sweden with VXFIBER

12Oct

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Technology

Kapture CRM Expands Its Footprints in Sweden with VXFIBER

Bengaluru, Oct. 12, 2020: Kapture CRM, an enterprise-grade cloud-based SaaS CRM software company, has partnered with VXFIBER, a Swedish technology company. VXFIBER is all set to use Kapture’s Integrated Ticket Management System to effectively manage its customer support process. VXFIBER is deploying Kapture CRM to unify all incoming support queries and interactions (across multiple platforms) on a centralized dashboard which directly translates to better and quality customer support. The SaaS platform has integrated with the TTNC cloud telephony provider to facilitate smooth call support. Kapture has also done a VXFIBER admin integration with the client’s internal system to push customer information from Kapture to VXFIBER admin. Commenting on this exciting venture, Pea...

Commvault Announces Metallic Cloud Storage Service

9Oct

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News, Technology

Commvault Announces Metallic Cloud Storage Service

Mumbai, Oct. 09, 2020 – Commvault (NASDAQ: CVLT) today announced the availability of Metallic Cloud Storage Service, a fully integrated cloud storage target for Commvault Backup and Recovery software and HyperScaleÔ X appliance. Metallic Cloud Storage Service brings together brings together technology from Commvault and Microsoft Azure for security and scale, with single pane of glass management through the Commvault Command Center. “The need to leverage the cloud is only accelerating, and having simple, direct access to cloud storage as a primary or secondary backup target allows us to facilitate our customers’ journeys to the cloud while also providing a critical step in ransomware readiness with an air-gapped cloud copy,” said Manoj Nair, General...

30Sep

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News, Technology

Salesforce Announces Work.com to Help Manage Vaccine Programs

Mumbai, Sept. 30, 2020: Salesforce, the global leader in CRM, today announced Work.com for Vaccines. Building on Salesforce Work.com, which is already deployed by cities, states and companies around the world to help make their workplaces and communities safe, Work.com for Vaccines will help governments and healthcare organizations more safely and efficiently manage vaccine programs at scale. With Work.com for Vaccines, customers will be able to design, build, integrate and manage their vaccine programs end-to-end, with a platform that is trusted, flexible and can be deployed quickly. There will be many challenges to manage complex vaccine administration from start to finish. Demand for vaccines will likely be greater than initial supply, delivery and logistics issues could lead to...

25Sep

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Education, Technology

VideoMeet Empowers Colleges and Schools for Online Classes and E-learning

New Delhi, Sept. 25, 2020: VideoMeet, a Made in India Video conferencing application has launched features to enable schools and colleges for online classes. Recently VideoMeet has tied up with S.S Jain Subodh P.G. College, one of the most prestigious colleges of Jaipur, to offer their services to organize online classes of more than 60 courses in undergraduate, postgraduate, Ph.D. and professional programmes. Some of the prominent features used regularly in lectures are fixed classroom name such as Maths SectionA which makes easy for students to join every day, ease of asking questions with the raise-a-hand tool, and writing the question in Q/A box which goes to the professor directly. Commenting on the tie-up and VideoMeet’s attention to e-learning, Dr. Ajay Data, Founder and CEO, Vi...

23Sep

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Business, Technology

Acer India Signs Sonu Sood as Brand Ambassador

Mumbai, Sept. 23, 2020: Acer India today announced Bollywood’s well-known actor Sonu Sood as its brand ambassador. The actor will be seen endorsing the brand's innovative range of products across media platforms for campaign to talk about Acer’s commitment to improving people’s lives through technology. This association will help Acer India drive awareness of leading India’s next-generation digital evolution through its cutting-edge innovation and products which are strong and dependable just like what Sonu has represented during the pandemic crisis. Harish Kohli, President, and Managing Director, Acer India on the announcement said, “We are pleased to welcome Mr. Sonu Sood as our brand ambassador in India. As the brand grows to the next level, we aim to strengthen the relatio...

Indus App Bazaar Crosses 100 Million Users in India

10Sep

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Technology

Indus App Bazaar Crosses 100 Million Users in India

New Delhi, Sept. 10, 2020: Indus App Bazaar, an app store by Indus OS, has crossed the 100 million users milestone, resulting in 10x growth in its user base, in the last 18 months. The app store that is designed to help users discover new and trending apps in the language of their choice with over 400,000 apps in English and 12 Indian languages, recorded 3.5x times app installs since January 2020. The usage of apps in Indian languages on the platform has increased by 2.2x during the pandemic with Hindi, Marathi, Gujarati, Tamil, and Bengali emerging as the top languages with most app downloads. Indus App Bazaar claims to provide a seamless platform for users to explore and consume personalized content and apps. Key features such as no mandatory sign-in through email id, availabilit...