Technology – MediaCatalyst – News I Opinion I Analysis

Dec82020 by MediaCatalystNo Comments

Shadowfax Rolls Out $5 Million ESOP Buyback Plan

News, Technology

Mumbai, Dec. 08, 2020: Shadowfax Technologies, an integrated 3PL services provider, today announced an employee stock ownership plan (ESOP) buyback program for its employees. The total value of the ESOP buyback program is estimated at $5 million and aimed at rewarding its employees as the business recovers to pre-Covid levels. This is the first buyback offering by the company where eligible employees can sell up to 35% of their assigned/vested ESOP shares. Shadowfax employees who have been granted ESOPs and completed more than four years with the company will be eligible to participate in the buyback program. In addition to this initiative, Shadowfax has also announced the appointment of Praharsh Chandra and Gaurav Jaithliya as co-founders, effective December 2020. This move is ...

Oct232020 by MediaCatalystNo Comments

How a CRM Platform Streamlines Ticket Management Process & Automates Remote Work

Column, Technology

Customer support is no longer just about long telephone calls with unhappy customers. Time and technology have revolutionized how brands stay connected and serve their customers. High-quality customer support directly translates to high customer satisfaction rates, increased retention, and revenue. Recent research shows that customer-centric companies are 60% more profitable than companies that don’t focus on their customers. SaaS-based customer relationship management (CRM) solutions have been game-changers in the customer support sector. Businesses around the world are increasingly using CRM helpdesks to manage their sales and support processes remotely amid the ongoing widespread pandemic. A customer support automation platform can streamline and simplify the ticke...

Oct222020 by MediaCatalystNo Comments

Indian App Ecosystem Witnessing a Stream of New Entrants

Column, Technology

The Indian app ecosystem is gathering steam, ever since about 224 Chinese apps were banned due to security reasons, by the Indian government. The call for Atmanirbhar Bharatby Prime Minister Narendra Modi also boosted the morale of the country’s entrepreneurs. Some of the finest and hardworking are venturing into creating consumer-friendly utility apps and social media platforms which are ingenuine, safe, and Indian! These apps are offering a cutting-edge user experience, new-age technology, and some are even proving to be a reliable alternative to the banned apps. The consumer is also supporting these businesses to go ‘Vocal for Local’. The beauty of this developing ecosystem is that it is made in India for the world! From Kaagaz Scanner to Mitron TV, the latest Indian apps ...

Jun292020 by MediaCatalyst1 Comment

Vernacular.ai Sets Its Sights to Become a Global Voice-AI Company

Editor's Picks, Interview, Technology

Vernacular.ai is a startup founded in Bangalore by Sourabh Gupta and Akshay Deshraj. With a sight to become a global voice AI company, the innovative AI-first SaaS startup raised $5.1 million in a series A funding round. This Indian startup is all geared up to expand into Southeast Asia and the US, and use the funding towards R&D to further enhance its proprietary AI-based voice automation platform. Sourabh Gupta, Co-founder and CEO, Vernacular.ai In an exclusive interview with MediaCatalyst, Sourabh Gupta, Co-founder and CEO, Vernacular.ai dwells on the journey of the AI-first SaaS startup, its innovative products, how it is simplifying customer conversations for a post-pandemic world, the company's strategy and expansion plans. Excerpts: How did the journey of Vernacular.ai st...