1Point1 Solutions Ltd., an NSE-listed business process management (BPM) company, has completed its $33.37 million acquisition of Netcom Business Contact Center S.A., marking its entry into the Central and Latin American markets.
The acquisition establishes a nearshore delivery presence for 1Point1 across Costa Rica, Colombia and Panama. The company said the move will strengthen its ability to serve clients across North, Central and Latin America, particularly in regulated and bilingual customer experience environments.
Netcom BCC specializes in banking-focused BPM services, including collections, know-your-customer (KYC) and verification workflows, fraud monitoring, customer onboarding and credit administration. The addition is expected to deepen 1Point1’s presence in the banking, financial services and insurance (BFSI) sector, which remains the company’s largest vertical.
According to the company, the integration of Netcom BCC could nearly double its topline by fiscal year 2027. The company has outlined a plan targeting about 25% annual growth while maintaining EBITDA margins between 25% and 30%.
As part of the integration, 1Point1 plans to deploy its generative AI-enabled platforms across Netcom’s operations to support functions such as productivity improvements, compliance monitoring, quality assurance and customer experience. The combined operations will follow a multi-shore delivery model spanning India, Europe and the Americas.
Akshay Chhabra, chairman and managing director of 1Point1 Solutions, said the acquisition strengthens the company’s BFSI capabilities and expands its global delivery footprint. Fernando Murillo, founder and managing director of Netcom BCC, said the partnership would allow the organization to leverage 1Point1’s technology and global platform.
Following the acquisition, 1Point1 Solutions operates nine delivery centres across five continents, serving more than 100 clients with a workforce of over 8,000 professionals. The company also said it plans to pursue two to three additional strategic acquisitions over the next three to four years to expand its capabilities and geographic reach.
