Tag: Sheshgiri Kamath

How a CRM Platform Streamlines Ticket Management Process & Automates Remote Work

How a CRM Platform Streamlines Ticket Management Process & Automates Remote Work

Column, Technology
Customer support is no longer just about long telephone calls with unhappy customers. Time and technology have revolutionized how brands stay connected and serve their customers. High-quality customer support directly translates to high customer satisfaction rates, increased retention, and revenue. Recent research shows that customer-centric companies are 60% more profitable than companies that don’t focus on their customers.  SaaS-based customer relationship management (CRM) solutions have been game-changers in the customer support sector. Businesses around the world are increasingly using CRM helpdesks to manage their sales and support processes remotely amid the ongoing widespread pandemic. A customer support automation platform can streamline and simplify the ticke...